Going to hotels is all about relaxing time, away from home and work, whether we’re enjoying a long holiday or simply a short gateway. with a focus on unwinding. Because the main goal is to have a fantastic time. Even the so-called “experience economy” was launched by younger generations. According to a survey of British adults aged 18 to 34 by Eventbrite, younger generations are “more fulfilled by life experiences than purchasing an item of the same value.” You understand that experience is everything if you work in the hotel industry or are on the customer service team. You are aware that happy clients will return when you provide excellent service.